FAQ

Yes, our materials are a drop-in solution. The supplied EEPROM ensures that our filament runs properly in your machine.

No adjustment or re-calibration of your machine is required. The supplied EEPROM ensures that the material will run in exactly the same manner as OEM material.

You can find detailed instructions and videos on our Installation page.

All Prices are in US Dollars.

We accept payment by major credit cards and PayPal.

Destinations

M2 Materials ships to the continental USA, Hawaii, Alaska, and Puerto Rico.

International Shipping

Standard international rates apply.

Shipping Type

Standard Shipping: 3 to 5 business days.

Express Shipping: 2 days.

Expedited Shipping: 1 day

Tracking

All your items will ship with a tracking number.

If you are not satisfied with your purchase, simply return the materials and EEPROM in the original packaging and we will issue a full refund once received.

Please review our Privacy Policy to understand how we handle and store your data.

The simple answer is that running our materials should not affect the warranty on your machine. None of our customers have ever been refused service. Most customers will have a NDA in place to protect Company Confidential Information. The NDA procludes the service engineeer from disclosing how you run your machine and what materials you run on it. There is very clear case law in the USA & Canada, which protects the interest of warranty owners, which makes your 3D Printer warranty valid irrespective of who manufactures the materials you decide to run in your machine.

United States

The Magnuson Moss Warranty Act states:

A Warrantor cannot require that only Branded parts be used with the product in order to retain the warranty. It is illegal for a company to refuse warranty work due to the use of third party products.

i.e. It is illegal for a warrantor to require that a customer exclusively purchase OEM Materials for their printer to maintain their machine warranty. Consumer purchasers are sometimes told that an aftermarket brand cannot be used during the warranty period. The claim is made that use of an aftermarket brand will "void the warranty," with the statement or implication that only the original equipment brand may be used. Under the federal Magnuson-Moss Warranty Act, the Clean Air Act and general principles of the U.S. Federal Trade Commission Act, a manufacturer may not require the use of any brand unless the manufacturer provides the item free of charge under the terms of the warranty.

Canada

Warranty holders are protected under the tied selling provisions of the Competition Act.

Tied Selling is defined as :
(a) any practice whereby a supplier of a product, as a condition of supplying the product (the "tying" product) to a customer, requires that customer to
(i) acquire any other product from the supplier or the supplier’s nominee, or
(ii) refrain from using or distributing, in conjunction with the tying product, another product that is not of a brand or manufacture designated by the supplier
An example of tied selling is were a warrantor requires that a customer exclusively purchase OEM Materials for their printer to maintain their Printer Warranty. Tied Selling is illegal in Canada.

Often in maintenance contracts OEM Printer Manufactures will insert a clause to require customers to exclusively run their materials. When you sign a Maintenance Renewal agreement and there is a clause in the agreement where you agree to not run third party materials: strike this clause before signing.

If you already have an agreement with the OEM remember: you will probably have a Non-Disclosure or Confidentially Agreement in place. Most companies require visitors to sign Non-Disclosure or Confidentiality Agreement (NDA) so anything they see or learn while at your facility is required to be kept confidential. i.e. If you have a Non-Disclosure agreement in place, it is illegal for the OEM field service engineer to report to his company that you are running third party materials.

We are not recommending that you break a contract, only suggesting that you remind your Field Service Engineer of their NDA contract with you and that they cannot disclose to anyone what they see or learn at your facility.